Sales Administration Support

Moorpark, CA 93021

Posted: 09/26/2019 Industry: Industrial Job Number: 1760866

Job Description

The Customer Service Representative is responsible for providing customer service for internal in multiple departments by using excellent in-depth knowledge of company products and processes as well as communicating effectively with team members within the customer service department.

Essential Duties
? Sales order entry
? Work with the Accounting department to establish or revise terms per customer requests
? Ensure orders on credit are reviewed and released in a timely manner
? Work with the Shipping department to ensure that orders are processed in a timely manner and, in accordance to requested shipping method
? Work with the Purchasing and Inventory Control departments to ensure orders are placed with vendors for out-of-stock items. Update order lead times
? Create and update part numbers and pricing in ERP system
? Ensure each order contains correct promotions and rebate codes
? Review backlog twice weekly to ensure all orders are fulfilled in a timely manner
? Open service orders for new/used/rental units prior to shipping
? Perform warehouse transfers
? Process credit memos
? Provide order status to customers via phone or email

Core Competencies
? High School Diploma
? A minimum of 2-4 years of sales related customer service tasks and responsibilities
? Excellent communication both verbally and in writing
? Attention to detail
? Microsoft Office skills and knowledge (data entry)
? Prior experience utilizing an ERP system

Physical Demands
? Sedentary Work - sitting for long periods of time
? Repetitive Motion - typing, phone dialing
? Pushing, pulling, grasping, reaching

For More Information...
Email: brice@fullsteamstaffing.Com

Call: (805) 728-1059
Apply Online

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